Experiences!

Hotell me a tale Belgium

From: 2017 - current

Owner - Founder 

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Erasmus Brussels University of Applied Sciences and Arts / Brussels 

From: 2017 - current

Opleidingshoofd Logies-, Restaurant- & Cateringmanagement​

• ​Responsible for the content, strategy and Lecturers Team of the programme.  

• Lecturer Financial Management - Revenue Management

• Lecturer Marketing

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IKEA Belgium/HQ Zaventem

From: 2016 - 2017

Sales Manager E-commerce

• 3 direct reports

• As part of a pioneering new E-commerce team, I’m responsible for the commercial part of the new web project within IKEA Belgium. Translating the classic IKEA retail sales strategy and processes into a digital context as goal to go live with a high converting new e-com website for the Belgian market.

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The Resto Group Belgium/Zaventem

From: 2015 - 2016

Operational Manager

• 14 direct reports

• Responsible for the internal departments of the Resto Group

• Business departments:

  • Inbound sales team

  • Webdevelopers (Resto Factory)

  • On the field software installers

• Support departments:

  • (digital) Marketing

  • Financial department: invoicing and Credit control

  • HR

  • Internal IT support

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Booking.com Belgium/Brussels

From: 2013 - 2015

Area Manager Belgium & Luxembourg

• 4 direct reports / 14 indirect reports

  • Manage, coach, motivate and develop the local Booking.com BeLux team (Senior Account managers, Account managers, Account Coordinators & Content Editors: 4 direct reports / 14 indirect reports)

  • Translating the global strategy of the company in a local relevant way

  • Analyzing different kind of website data, conversion and business results for the BeLux market and taking action on it

  • Creating data based strategic plans, setting and evaluating targets & KPI’s, budgeting, …

  • PR: Spokesperson and representing Booking.com with different stakeholders, media and governmental organisations

  • Visit key accounts and join & support team members on field trips, events, presentations, workshops, etc

  • Enforce and develop the Booking.com’s values and formula within the team

  • 2 years of experience as an internal Business trainer on international level

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Booking.com Belgium/Brussels

From: 2012 - 2013

Senior Account Manager Belgium & Luxembourg

7 direct reports

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Booking.com Belgium/Brussels

From: 2012 -2012

Operational Team Leader Belgium & Luxembourg

6 direct reports

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Booking.com Belgium/Brussels

From: 2011 - 2012

Account Manager Belgium

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Martin’s Hotels, Belgium/Genval

From 2010 - 2011

Area Yield Supervisor Brussels & South of Belgium

• Responsible of 6 hotels

• Managing the local Revenue Managers and Reservation departments

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Martin’s Hotels, Belgium/Genval

From 2008 - 2010

Revenue Manager Martin’s Hotel Chateau du Lac / Martin’s Patershof

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Martin’s Hotels, Belgium/Leuven - Brussels

From 2004 - 2008

Different positions within rooms division Martin’s Klooster Hotel Leuven / Martin’s EU Brussels

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Disneyland Hotel - Disneyland Paris, France/Marne-la-Vallée  

From 2004 - 2004

Internschip Assistant F&B Assistant Restaurant Invention

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Background!

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VIVES - KHBO, Belgium/Brugge

Bachelor Degree Hotel management

Graduation year: 2004

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Booking.com University:

• Art of influence

• Art of management I

• Art of management II

• Public speaking

• Train the trainer

 

EURO Agency:

PR – Media training

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Language